How GymGrid collects, uses, and protects information shared through our website, landing pages, and demo request forms.
We collect the details you share with us, use them to respond to your inquiry, and do not sell them to third parties.
This policy applies to information collected through the public GymGrid website, including pages where you request a demo, ask a question, or contact our team. It focuses on website and marketing interactions rather than the full day-to-day operation of the GymGrid product used by customers.
If you later become a customer, additional operational, billing, onboarding, or support terms may apply to that relationship depending on the service arrangement in place.
We collect the information you provide directly when you fill out a form, request a demo, or contact us. This may include your name, gym name, phone number, email address if provided, and any notes or operational challenges you choose to share with us.
We may also collect limited technical information automatically when you browse the site, such as device type, browser type, approximate location, pages visited, referral source, and interaction or performance data made available through analytics or marketing tools.
We use the information we collect to respond to your inquiry, schedule and deliver demos, understand your gym’s needs, and communicate with you about GymGrid. We may also use information to improve our marketing pages, measure campaign performance, prevent spam or abuse, and maintain the security and reliability of our website.
We do not sell personal information. We may share information with trusted service providers that help us run the website or communicate with you, such as hosting providers, analytics providers, email delivery services, or messaging tools. These providers only receive the information reasonably needed for their function.
We may also disclose information where necessary to comply with legal obligations, protect our rights, investigate misuse, or respond to valid requests from regulators, courts, or law enforcement.
GymGrid may use cookies, pixels, or similar tools to understand website traffic, evaluate advertising performance, and improve the relevance of our messaging. These tools can help us understand whether visitors reached us from a campaign, which pages are most useful, and where users drop off.
You can usually control cookies through your browser settings. Blocking some cookies may reduce the quality or accuracy of certain site features or reporting.
We keep contact details for as long as needed to manage sales conversations, demos, onboarding discussions, business records, legal obligations, and security reviews. We take reasonable steps to protect information against unauthorized access, misuse, or loss, but no online system can promise absolute security.
If you want us to update, correct, or remove contact information you previously submitted, you can email hello@gymgrid.co.ke. We may need to keep certain records where required for legal, administrative, or security reasons.
We may update this privacy policy from time to time as our website, tools, or business processes evolve. When we do, we will publish the updated version on this page and revise the effective date shown above.
If you have privacy questions, contact us at hello@gymgrid.co.ke or call +254 707 741 793.
If you want to understand how GymGrid handles early sales inquiries or what information is needed during onboarding, reach out and we’ll walk you through it.
Talk to GymGrid