Scope of this policy
This policy covers personal information handled through gymgrid.co.ke, our public landing pages, and forms used to request a demo or contact our team. It explains our website practices in clear terms.
It is not a complete data processing agreement for paying customers. Customer accounts, member records, integrations, and subscription services may be governed by separate contractual and data protection terms.
Information we collect
Information you provide
When you submit a form or speak with our team, we may receive your name, gym or organisation name, telephone number, email address, and any notes you share about your operation, challenges, or product needs.
Technical and usage information
Our website and service providers may record browser and device type, approximate location derived from an IP address, pages viewed, referral source, timestamps, and performance or error information.
Communication history
We may keep a record of relevant messages and follow-up activity when you communicate with GymGrid by email, phone, contact form, or WhatsApp.
How we use information
We use personal information only where it supports a legitimate business purpose, your request, or a legal obligation. Typical purposes include:
- responding to enquiries and scheduling product demonstrations;
- following up about sales, setup, onboarding, and support;
- understanding which content and campaigns are useful;
- improving website performance and the visitor experience;
- detecting spam, fraud, security issues, and technical failures; and
- meeting legal, regulatory, accounting, and compliance requirements.
When information is shared
GymGrid does not sell personal information. We may share only what is reasonably needed with trusted providers that help us operate website hosting, analytics, email, forms, customer communications, or messaging. Those providers process data for the services they supply to us.
We may also disclose information where required by law, a valid regulatory request, legal process, or where reasonably necessary to protect people, rights, systems, or the integrity of our business.
Cookies and analytics
The website may use cookies or similar browser technologies to remember essential settings, understand traffic, measure campaign performance, and identify technical problems. Analytics and marketing providers may set or read these technologies under their own policies.
You can usually block or remove cookies in your browser settings. Some website features or measurements may work differently after cookies are disabled.
Retention, security, and your choices
How long we keep information
We retain website enquiries and related communications for as long as reasonably needed for demo follow-up, sales, onboarding, support, business records, security, and legal obligations. We remove or anonymise information when it is no longer required, subject to necessary backup and record-keeping periods.
How we protect information
We apply reasonable organisational and technical safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure, so we cannot promise absolute security.
Your choices
You may ask us to confirm, access, correct, or delete personal information you have submitted through the website. You may also ask us to stop non-essential sales or marketing follow-up. Some records may be retained where required for legal, security, or legitimate administrative purposes.
Updates and contact
We may update this policy when our website, providers, business practices, or legal obligations change. The effective date at the top identifies the latest version.
To make a privacy request or ask a question, email hello@gymgrid.co.ke or call +254 707 741 793. Please provide enough detail for us to identify and respond to your request.