GymGrid
FAQ

GymGrid software starts at KES 15,000 per year. The core platform is included. Access-control hardware, installation, SMS overages, and payment-processing charges are billed separately when applicable.

Yes. GymGrid works for boutique studios and independent gyms as well as growing, multi-branch fitness businesses. You can start with the workflows you need now and keep the same system as you grow.

GymGrid brings member records, membership plans, payments, check-ins, attendance, staff workflows, classes, reporting, reminders, and the member portal into one connected platform.

Yes. GymGrid supports single-location gyms and businesses with multiple branches. Owners can monitor membership, attendance, payments, and operations across their locations from one dashboard.

Yes. Book a free 10-minute demo and we will show you how GymGrid fits your current membership, payment, check-in, and front-desk workflow before you make a commitment.

Software setup and staff onboarding can usually be completed within a few hours. If your gym needs biometric readers or access-control hardware, we assess your site first and schedule installation based on its access points.

Yes. We currently support importing customer and member information, so you can move to GymGrid without starting from scratch. We review your existing data before migration and confirm what can be imported.

No. GymGrid is designed around everyday front-desk and management tasks. A guided onboarding session helps most teams become comfortable with the core workflows quickly.

GymGrid includes guided setup and staff onboarding. For ongoing help, your team can contact us by phone or email for assistance with the platform and your configured workflows.

No. GymGrid supports QR and phone verification without dedicated door hardware. If you want face, fingerprint, card, or keyfob access, we assess your site and quote the appropriate devices and installation separately.

Members can check in using face recognition, fingerprint, an access card, a keyfob, a QR code, or phone verification. GymGrid checks the member record and updates attendance in the same system.

Yes. GymGrid can automatically send membership, payment, appointment, class, and other important reminders, reducing repetitive front-desk follow-up.

Members can pay using cash, M-Pesa, Airtel Money, bank transfer, or debit and credit cards. Online card payments are processed through Paystack.

Yes. Members can use the browser-based GymGrid Member Portal to view membership and attendance information, track workouts and progress, update their profile, and manage notifications.

GymGrid uses secure storage, backups, and role-based permissions to protect gym data and limit staff access to the information required for their work.